On this page, you will find the answers to some frequently asked questions from Classroom Monitor users at the start of a new academic year.

What Do I Need To Do To Get Started Again?

We've put together a guide to getting started again in the new year to help you.

What Do I Do If I've Forgotten My Password?

Follow the 'Forgotten password?' link on the login page. Alternatively, passwords can be reset to the default using your school's Classroom Monitor admin login and following the instructions on the User Management help page. Admin passwords can only be reset by request a reset via the contact us page

How Do I Create My Teaching Groups?

Your main teaching groups should have been created for you and you should have access to the ones that you need. You can also create your own pupil groups for ability groupings, interventions and whatever else may make your life easier.

How Do I Access Markbook Assessments That Were Made Last Year?

When assessments are made for a pupil, these are saved against their record. Any Classroom Monitor user who has access to a group that pupil is in will be able to see those assessments. In most schools using National Curriculum 2014, at the beginning of the year a teacher will start to assess against the relevant age related objectives which will be white or 'Unassessed'. To access assessments that were made previously, in most instances, you will simply need to load the stage below in the markbook menu screen. Visit the Class Markbook help pages for more information.

How Do I Look At Tracking Data For Last Year?

When selecting pupils in the Attainment and Progress area, you have the option to select a different academic year. Then all year groups and classes shown should be ones from the previous year. You can then analyse this data in the same way that you would the current academic year. In certain circumstances, you might not see the pupils that you want to:

  • If pupils are appearing in the data who have left or you do not want to see, you should untick these from the pupil list that is generated when you select the group. If you are generating data for a large number of classes / year groups, you may want to select each class / year group individually as it will be easier to identify the pupils that need to be unticked.
  • If you are seeing a current class / year group rather than for the academic year selected, this could be an issue with when your MIS sync happened at the start of the year. Please contact support to fix this.

Please visit the generating a table help page for more information about this.

Why Are Some Pupils Missing Or In The Wrong Year Groups?

This could be because the pupils haven't been assigned UPN numbers on your MIS system. Your first step is to check your MIS to see if the pupils have UPN numbers and adding any that are missing. If you have an MIS sync, this will synchronise overnight but if you don't have an MIS sync in place, you will need to import pupil data via CTF.

Why Are Previous EYFS Pupil Assessments Missing?

This may be due to the pupils having two UPN numbers asigned to them. The temporary UPN will contain the previous assessment data which was added before moving to their permanent UPN. To resolve this, please contact us.

I'm A New Teacher In The School. How Do I Login To Classroom Monitor?

Ask your school administrator for your login details. Once you have logged in  you may find the setting up your teaching account help page useful.

My Question Isn't Listed, What Should I Do?

If you cannot find the answer to your issue here, please try the search in the top right hand corner or contact us

Related Links:
Guide to the new academic year
FAQ: New academic year for admin users
Blog: Ofsted myths: let’s break some old habits